Ebook Free HBR Guide to Dealing with Conflict (HBR Guide Series), by Amy Gallo
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HBR Guide to Dealing with Conflict (HBR Guide Series), by Amy Gallo
Ebook Free HBR Guide to Dealing with Conflict (HBR Guide Series), by Amy Gallo
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About the Author
Amy Gallo is a contributing editor at Harvard Business Review, where she covers a range of topics including managing yourself, leading people, and building a career. As a speaker and workshop facilitator, Amy has helped dozens of organizations deal with conflict more effectively and navigate complicated workplace dynamics. Previously Amy was a management consultant at Katzenbach Partners, a strategy and organization consulting firm based in New York. She is a graduate of Yale University and has a master's in public policy from Brown University.Author social media/website info: hbr.org/search?term=amy+gallo; twitter.com/amyegallo; linkedin.com/in/amy-gallo-31b9932
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Product details
Series: HBR Guide
Paperback: 192 pages
Publisher: Harvard Business Review Press (April 4, 2017)
Language: English
ISBN-10: 1633692159
ISBN-13: 978-1633692152
Product Dimensions:
5 x 0.8 x 8.9 inches
Shipping Weight: 13.6 ounces (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
22 customer reviews
Amazon Best Sellers Rank:
#47,637 in Books (See Top 100 in Books)
I was fortunate enough to listen to a podcast/interview with this author and then decided to purchase her book. I found it extremely well thought out and well written. First, the introduction gives the reader a clear view of what will be covered--no time or words wasted. Toward the end of the intro is a table of the possible types of conflict, options for handling each, and reaction tendencies. The table serves to define terms and provides direction--all in about a ½ page. The rest of the intro includes a list of 8 approaches to beginning the conversation to resolve the conflict. That sort of condensed introductory info makes the following content easy to remember and then put into practice. The text itself is a reflection and continuation of the author's ability to keep the material well organized and simple to grasp. This makes the book a functional, down-to-earth reference. Since purchasing this, I have since discovered it is also available as part of a set that includes "tools and powerpoint." However, I do not see that on the Amazon site, though I believe there is way to request it through the Amazon Assistant browser extension. One final word: as a suggestion to the reader, keep in mind this approach to solving conflict works with ALL relationships, not just professional ones. This would definitely be effective for personal relationships too.
In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps even comfortable. Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard Business Review. Gallo covers everything that any reader who has to deal with conflict (all of us!) needs to know and do. She even deftly covers rare situations like how to handle a transaction when your counterpart is suffering from a mental illness. Checklists, tables, charts and brief summaries make Gallo's wise insights even more usable.
What a great new book! All organizations have conflicts to deal with from time to time. This book is a good resource!
OK, spends too may chapters describing conflict and not enough on dealing with it.
Everyone can take away something from this reading. If you a professional conflict resolution practitioner you’ll find it a delightful affirmation of the basic techniques you e acquired during your training.
I can only recommend this seller and this book!
Study based on biased information...
Simple, straight-forward and what you should expect from Harvard Business.
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